Term and Conditions

Overview

The GV Seafood Online Shopping website at https://www.seafoodhub.au/ (“Website”) is a platform where you can browse, select, and order our products advertised on the Website from GV Seafood (ABN [insert ABN here]).

The term “GV Seafood,” “us,” “we” refers to the owner of this website. The term “you” refers to all persons using https://www.seafoodhub.au/.

Products refer to any goods, items, or services available from our Website for your purchase.

By accessing and using the Website and when ordering products and entering into transactions with us, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

Please read these Terms & Conditions before accessing or using the Website. If you are under 18 years of age, then you must obtain your parent or guardian’s consent before accessing and using the Website.

Your access to and use of the Website, including your order of Products through the Website, is subject to these Terms & Conditions.

General Conditions

Photos are for reference only and may not exactly match the products you receive. We make every effort to display our products’ colors and images as accurately as possible on the Website.

You acknowledge that information and materials contained in the Website may contain inaccuracies or errors, and we expressly exclude liability for such inaccuracies or errors to the fullest extent permitted by law.

We reserve the absolute right to modify services and prices offered on our Website. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any products at any time.

Registration

Create an Account

When you create an account with us, you will need to provide all relevant details, including contact details and delivery address as required. Please ensure you check the accuracy of the information you have provided to us.

You are responsible for maintaining the confidentiality of your account, username, and password, activities under your account, and for appointing authorized users of your account.

You may not have more than one active account, and your account is non-transferable. You may update, edit, or terminate your account at any time through the Website. You may not have more than two accounts per delivery address.

Forgot Username or Password

If you have forgotten your password, select “Reset your password,” and you will receive an email with instructions on how to reset it.

Cancel Account

You can cancel your account with us at any time by email, and no cancellation fees are charged.

You will be required to pay for all received orders, and any outstanding amounts will be debited as per your registered billing information.

About Orders

Placing an Order

Order refers to your order for products.

Orders can be placed through our website or mobile applications.

You must ensure you confirm your order, including products and prices, before you click on ‘CHECKOUT’ to confirm your order. An order confirmation will be emailed after your payment is made, specifying your ordered products and their corresponding prices.

Acceptance or Rejection

We reserve the right to accept or reject your order for any reason, including if the ordered product is not available, if there is an error in the price or description of the product as posted on the Website, or an error in your order.

Each order placed through the Website that we accept results in a separate binding agreement between you and us for the supply of those products ordered. For each order accepted by us, we will supply the products in that order to you following these Terms & Conditions.

If we reject an order placed through the Website, we will endeavor to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.

If for any reason we are unable to supply the product you ordered, any monies paid will be refunded to you.

Promotional Codes

We may issue promotional codes from time to time. These promotional codes are personal to the individuals we issue them to and cannot be transferred or sold. The promotional codes are subject to the terms disclosed at the time of issue. We reserve the right to cancel any or all promotional codes at any time if we suspect error, fraud, or any other abuse of the promotional codes.

Delivery

Fees and Charges

Delivery pricing starts from $5 and varies based on the location of the order delivery.

Order Cut-off Time

Orders must be placed before 12:00 am cut-off time, every Friday, for Saturday delivery.

Delivery Time

We deliver on Saturdays (excluding public holidays), from 9am to 5pm.

Our delivery locations will be updated from time to time. Customers should ensure their suburb is available for delivery before placing an order.

Packing and Storage of Frozen Products

You must ensure your cooler bag is placed at the front door before the scheduled delivery date.

All fresh products will be delivered with ice packs.

If you use your own esky or cooler bag, you do so at your own risk to ensure it keeps our products fresh and is large enough to accommodate all your ordered products.

Delivery & Warning Cards

Upon delivery, our delivery driver will note the delivery date and time on the Delivery & Warning Card provided to you upon delivery.

You acknowledge and agree that you own and are responsible for all products immediately upon delivery to you.

We advise you to refrigerate your products within 4 hours after delivery and to consider the following guidelines, also available on our Delivery & Warning Cards provided with every order delivered:

(1) Frozen products must be placed into the freezer at -18 degrees Celsius; (2) Fresh products must be placed into the chiller at below 5 degrees Celsius; (3) Sashimi-grade products last up to 48 hours after delivery and must be stored at below 5 degrees Celsius.

If products are left unattended for more than 4 hours after delivery, please dispose of them, and we take no responsibility for anything done or caused after the products are delivered to you.

Unattended Deliveries

We will deliver the products to the front door at the relevant delivery address provided by you upon order. If you ask us to deliver inside a premise or building at the delivery address, and we agree to do so, then you are responsible for all loss or damage suffered by us in connection with our delivery